Job Information
Dish Network Senior HR Content Associate in ENGLEWOOD, Colorado
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Human Resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.
Job Duties and Responsibilities
What You’ll Do:
As a Senior HR Content Associate, you are responsible for partnering with HR subject matter experts to create content and knowledge articles leveraged by employees, cross-functional teams, and the HR Knowledge Base to answer employee questions and provide context and guidelines where needed.
Managing content and governance within the knowledge base – implement content governance through naming conventions, tagging, and curation policies.
Evaluating and managing requests through the intake process for new content and enhancements from content owners and cross-functional stakeholders.
Testing functionality across all platforms, ensuring features and functions work both in the knowledge base and AI chatbot.
Ensuring quality assurance on all site pages, and navigation, upholding page standards, and ensuring links are active and functional.
Ensuring successful representation of the Echostar brand across media, through knowledge of brand standards, brand templates, and system architecture
Ensuring a consistent tone and voice are used across all content assets
Skills, Experience and Requirements
Who You Are:
We're looking for an experienced senior content associate who adeptly partners with stakeholders and subject matter experts to create materials and resources to support employee questions and enhance the employee experience.
Strong technical writing skills, with experience writing content for several communications and training mediums for varied audiences. Must be able to create coherent, concise documents from large volumes of technical information
Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors
Efficiently projects by clearly defining requirements and communicating effectively with other project managers and development teams
Strategic, consultative partner with the ability to see the bigger picture when it comes to knowledge management, communication and employee experience
Follows policies and best practices for digital content creation, including, but not limited to, style guides, publishing and content review cycles, templates, attention to detail
Strong problem-solving and analytical skills.
Ability to multitask and prioritize workload effectively. Project management, organizational skills
Flexible mindset, able to adapt and improve processes to meet business needs
If this sounds like you, you proably have expeirnce with:
Flexible and able to manage responsibilities in a fast-paced, growth-oriented, and time-critical environment while dealing with ambiguity
Excellent Google Suite, and Adobe Creative skills (Photoshop, Illustrator, InDesign)
Experience editing for grammar, spelling, punctuation and other mechanics of style in the English language
Excellent organizational and analytical skills with strong attention to detail
Experience with AI/ML driven products, prompt engineering
Experience with programming languages such as Python, TensorFlow or PyTorch
Understanding of machine learning algorithms and their application in NLP
Requirments:
A bachelor's degree from a four-year college or university, preferably in English, communications, journalism, education, or something similar. Alternatively, two years related experience and/or training, or equivalent combination of education and training
2-4 years of experience managing content processes and building customer-facing resources
Salary Ranges
Compensation: $27.02/Hour - $38.70/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.