Job Information
Dish Network Fraud Operations Analyst in ENGLEWOOD, Colorado
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
The Retail Wireless Fraud Analyst is responsible for a high-level fraud review of the DISH Wireless Business. In addition to reviewing and investigating retailer escalations, analysts will review and present complex analyses to the business, compiling information for drawing conclusions and summarizing the findings for management review. The analyst will monitor and respond to current and newly developed operational policies, procedures, and systems among multiple lines of business. This role supports risk management, fraud prevention, and other assignments for the Billing and Credit department.
Key Responsibilities:
Conduct research related to vulnerabilities in various parts of the DISH Wireless Business
Analyze current processes and procedures to maintain them or make recommendations to promote more effective operations
Responsible for preparing and delivering recommendations to support changes in policies and procedures
Assist in the completion of complex projects that are broad in nature by following general guidelines
Maintain and apply knowledge of practices and procedures in their area of expertise
Create, maintain, analyze, and report complex data sets mainly using Excel or Google spreadsheets
Responsible for managing the customer escalation ticketing system, involving retailer escalations
Responsible for the onboarding of new retailers through background checks and risk mitigation
Skills, Experience and Requirements
Education and Experience:
Bachelor's Degree in a relevant field such as business or criminal justice preferred
At least 2 years of experience in a similar role, preferably in fraud detection or investigation, or equivalent combination of education and experience required
Skills and Qualifications:
Excellent written and verbal communication skills
Ability to prioritize, organize, and complete all tasks, meeting deadlines and target completion dates
Strong customer service skills; approachable, and motivated with a strong work ethic and a high degree of integrity
Working knowledge of Microsoft Office and/or Google Workspace.
Ability to create, maintain, analyze, and publish data
Ability to read and interpret documents such as business rules, procedure instructions, and legal documents
Ability to write routine reports and correspondence
Ability to speak and present effectively before groups of customers, peers, upper management, and DISH retailers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Desired Skills / Experience:
Excel, Google Sheets, SQL (a plus)
Background in Fraud
Bilingual (Spanish)
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.